Do you repair Laptop screens?

Yes, we do. We would first evaluate the computer itself ( free of charge), If we determine it is worth being repaired we provide an estimate and get it done ( most commonly within a few days at the most). If you need to, you can continue using the laptop until the parts come in and bring it back.

Do you service Apple / Mac Desktops and Laptops

Yes, we do

Which is the 'best' anti-virus available to buy right now?

Short answer - That is not necessarily the very best question to ask. The threats we, as end-users (business and personal), face far exceed the ability of any single anti-virus available on the market. (I commonly say - "There is no silver bullet" when it comes to protection. Is Anti-Virus important? YES. Is Anti-Virus THE answer? Not even, maybe. It has to be coupled with a good router, a strong (yes, stronger than your dog's name and daughter's birthday combined) set of passwords (router access / Wireless access/computer access, etc.,) and a nearly maniacal obsession with keeping everything up to date (windows, drivers, router firmware, third party (acrobat, etc.,) software. You take those steps (and others), you stand a fighting chance of not having your personal information stolen and used against you / sold on the dark web

Why is my computer so slow?

Tricky question with a bazillion possible answers - But we will try!
We have found that most commonly, the speed of a computer seems to slow with age, more so because of extra little Add Ons that have been unknowingly downloaded, installed, and told to start up when the computer does, / a buildup of unneeded temp files and absence of general maintenance. (So, if it were your car, you are driving with your trunk full of bricks, your oil needs to be changed, your tires are low on air, AND you could really benefit from a tune-up :D). All those things are simple but really important general maintenance items - we offer that as an ongoing weekly/remote service - Any similar questions, call us and let's talk.

Is the router I received from my ISP 'Good-enough' (for Security/Stability & Speed)?

In our opinion - no. They (Your ISP (Spectrum / AT&T / TDS etc.,)) provide routers that are generally very limited in their capacity to prevent intrusion (Hackers), filter the ever-growing list of fraudulent and unwanted websites, and/or be upgraded (without the direct assistance of the ISP - and they will almost NEVER tell you when you need one). For a minimal investment ( not more than $300 max) you can pick up a very nice, secure, and stable router.

What is the difference between IT Security and Cyber Security?

IT security protects information technology ‘systems,’ stuff like physical hardware, installed software, and all your ‘in-house’ data/information from unauthorized access, theft, or damage. On the other hand, cybersecurity refers to the protection of internet-connected (external) systems, including computers, networks, and data, from attack, damage, or unauthorized access.

IT security includes a broader range of technologies and practices, including firewalls, antivirus software, encryption, AUPs, and Antimalware software (among a bunch of others). Cybersecurity, on the other hand, is focused specifically on protecting internet-connected systems and is, therefore, more comprehensive - covering various areas such as network security, application security, cloud security, as well as identity and access management.

In short, IT security aims to ensure and assure the confidentiality, integrity, and availability of your internal systems. At the same time, cybersecurity aims to protect internet-connected systems and the information they store and transmit from threats, such as cyber-attacks, malware, and data breaches. IT security and cybersecurity are crucial for organizations to maintain their customers’ trust and safeguard their operations. However, cybersecurity is becoming increasingly important as organizations adopt digital technologies.

What Types of IT Security are there?

There are eight (8) broad categories/types of IT Security:


  • Network Security: protecting networks from unauthorized access and ensuring data confidentiality, integrity, and availability.
  • Endpoint Security: protecting individual devices (laptops, desktops, smartphones, servers, etc.) from malware and unauthorized access.
  • Application Security: ensuring applications' secure development and deployment while protecting against vulnerabilities.
  • Cloud Security: protecting data and applications hosted on cloud platforms from unauthorized access and threats such as breaches and attacks.
  • Data Security: protecting sensitive data from unauthorized access, theft, or loss using methods like encryption, access controls, and backup and recovery processes.
  • Identity and Access Management (IAM): managing user identities and controlling access to resources through authentication and authorization.
  • Disaster Recovery and Business Continuity: planning and implementing measures to ensure the availability of critical systems and data in the event of a disaster.
  • Physical Security: protecting against physical threats like theft, damage, and unauthorized access to in-office equipment and data centers.

What is Data and IT Security?

Data security is the practice of protecting digital information from unauthorized access, corruption, or theft throughout its entire lifecycle.

3 Pillars of Data Security

  • Confidentiality
  • Integrity
  • Availability

What is an external drive?

Unlike an internal drive, which is nestled firmly inside your computer, an external hard drive is a device that you plug into a computer port. An external hard drive gives you more storage space to keep your data.

Is a USB Drive the same as an external hard drive?

A USB flash drive is a data storage device that includes flash memory with an integrated USB interface, and it's also called a pen drive and thumb drive. An external hard drive is a hard disk storage product that emphasizes portability and realizes large-capacity data exchange between computers.

What do I do if my external hard drive isn't detected?

Start external hard drive troubleshooting on Windows by double-checking that your USB ports and cables work. You might also want to make sure you've updated your device. If you don't detect USB issues, give us a call and we'll take it from there!

Are there any services Absolute Computer Systems does not offer?

We do not repair iPhones, iPads, PlayStation or Nintendo gaming machines.

Do you answer the phone live or do you always have to leave a voicemail and wait for a call back?

We answer our phones live 24 hours a day, 7 days a week.

Do you offer a written, guaranteed response time to your calls?

We guarantee to have a technician working on your problem within 30 minutes (very often
much less) of your call. Why? We understand and appreciate that in a business / work environment time is of
the essence. This is written into every one of our service-agreements.

Do you take the time to explain what you are doing and answer questions in terms that I can understand (not geek-speak), or do you expect me to know the terms you use?

Our technicians are trained to have the “heart of a teacher”. They will invest as much time as you
need to answer your questions, and explain what they are doing, (and why) to your satisfaction.

Do you consistently and proactively offer new ways to improve your network's security, stability, and speed?

We conduct quarterly review meetings with our clients to look for new ways to help improve their
operations, lower costs, increase efficiencies and resolve any problems that may be arising. Our goal with these
meetings, is to help our clients be more profitable, efficient and competitive.

Do you provide detailed invoices that clearly explain what you are paying for?

We provide detailed invoices that show what work was done, why and when, so you never have
to guess what you are paying for. We also include a ‘WITNS’ ( What Is The Next Step ) section and conduct
follow up (satisfaction) phone calls BEFORE an invoice is sent to you.

Do you have adequate errors and omissions insurance as well as workers' compensation insurance and bonding to protect me?

In the litigious society we live in, you’d better make darn sure whomever you hire is adequately insured with errors and omissions, cyber-liability and umbrella insurance, as well as workers’ compensation and
bonding. We are always fully aware of all the latest legislation for data security compliance.

Do you include projects in their service agreements, or are they an additional fee?

All reasonable projects are included in writing on our service agreements (If you’re looking to
knock out a wall, add 21 new computers, and a few servers - we’d have to talk :). This is important because many less than ethical, not too competent, or experienced computer service providers will often try to sell you on a service agreement at a lower price without projects included which gives them free rein to nickel-and-dime you to death while taking as much time as they want to complete that project.

Do you insist on remotely monitoring my network 24/7/365 to keep critical security settings, virus definitions, security patches and third-party software up to date, and proactively help prevent problems from turning into downtime, viruses, and lost data?

a resounding Yes. Our remote network monitoring system watches over your network to
constantly look for developing potential difficulties / security issues etc., so we can address them BEFORE
they turn into bigger problems.

Do you provide a quarterly report that shows all the updates, security patches, as well as the status of every machine on your network so you know for SURE my system has been secured and updated?

Our clients have a complete and immediate access to detailed reports showing the overall health of their network, as well as individual systems / workstations their Operating Systems, security, antivirus, and 3rd
party software updates and patches, backups and other important network checkpoints (like hard-drive space available / used, processor and or RAM speed available / used, etc., etc.) We also offer a written ‘overview / snapshot’ of the complete system during our quarterly business reviews.

Is it standard procedure for you to provide me with a written network documentation detailing what software licenses I own, critical passwords, user information, hardware inventory, etc., or are you the only one with the "keys to MY digital kingdom"?

All of our clients receive this in written and electronic form at no additional cost. We also perform a quarterly update on this material and make sure certain key people have this information and know how to use it, giving you complete control over your network.

Do you have other technicians on staff who are firmiliar with my network in case my 'regular' technician goes on vacation, gets sick (or wins the LOTTO!)?

Yes, and since we keep detailed network documentation (basically a blueprint of your computer network) and updates on every client’s account, any one of our technicians can usually pick up where another one has left off.

When you offer an "all-inclusive" support plan, is it TRULY all-inclusive, or are there "gotchas" hidden in the fine print?

Our “all-inclusive” support plan is just that — all-inclusive. One of the more popular service plans offered by consulting firms today is an “all-inclusive” or “all-you-can-eat” managed services plan. We have found these to be a very good way of doing business because they will save you a lot of money in the long run and keep us on our toes.

Do you monitor an off-site as well as an on-site backup of your data, or are you letting me rely on USB keys/outdated tape backups?

We do not allow our clients to use USB Keys or tape backups because they are both notoriously unreliable. We ensure and assure our clients have BOTH an onsite (for speed of recovery (for smaller needs e.g., a file was mistakenly deleted etc.,) AND an offsite (used in the event of a larger disaster, e.g., building fire, server theft etc.,) backup system in place, operational (running at the very least daily) and tested (a minimum of once a month) —as well as a disaster recovery plan to be used in the event of the unthinkable.

Do you run a periodic test restore of your backups to make sure the data is not corrupt and could be restored in the event of a disaster?

We perform a monthly “fire drill” and perform a test restore from backup for our clients to make sure their data CAN be recovered in the event of an emergency. The very WORST time to “test” a backup is when you desperately need it.

Do you perform a fresh backup of data BEFORE performing any type of project or upgrade?

We do, and simply would not even consider skipping this step—it is a precaution in case a hardware failure or software glitch causes a major problem. Mistakes are simply NOT ok.

If I were to experience a major disaster, do you have a written plan for how my data could be restored FAST and/or enable me to work from a remote location?

All of our clients receive a customized, and easily understood technology disaster recovery plan. We encourage them to do a full disaster recovery plan for their office, but at a minimum, their network will be covered should something happen.

Is your help-desk U.S. based or outsourced to an overseas/third-party company?

We provide help desk services and make sure the folks helping you are friendly, helpful and as local as is at all possible. We consider this one of the most important aspects of customer service, plus we feel it’s important to keeping your data safe and secure.

Do your technicians maintain current vendor certifications an participate in ongoing training, or do you have them learn in the moment?

Our technicians are required to keep on learning all the software we support. In addition, our hiring process is so stringent that 99% of the technicians who apply don’t make it through (guess who’s hiring them?)

Do your technicians arrive on time and dressed professionally?

Our technicians are true professionals that you would be proud to have in your office. They dress professionally and show up on time, and if they cannot (for some odd, unforeseen reason), we always strive to notify the client immediately. We believe these are minimum requirements for delivering a professional service.

Are you familiar with and can you support my unique line of business applications?

We own the problems with all lines of business applications for our clients. That doesn’t mean we can fix faulty software — but we WILL be the liaison between you and your vendor to resolve problems you are having and make sure these applications work smoothly for you.

When something goes wrong with my Internet service, phone systems, printers, or any other IT services, do you own the problem, or will it be my problem?

We feel WE should own any and all technology related problem for our clients so they don’t have to worry about or try to resolve them on their own—that is, to our way of thinking just plain old-fashioned good service and something many computer service providers simply will not do.

Do I really need to change my password often?

Yes. Changing your password regularly, will limit account information breaches, prevents leaks, and protects your private information. Changing your password regularly helps protect you from unwanted scams, hacks, and potential data loss.

Are my files safe if I upload them to online websites?

Some websites are safe, there are many websites that simply aren’t. Before relying on a website to store your information consider a cloud account or have your IT provider create a safe place for your information.

Why is there a need for IT Security? Aren’t bots just sci-fi related?

Every day, we work diligently to ensure that the technology you rely on to run your business is secure, up to date, running smoothly and helping you succeed. In a perfect world that would mean that no server ever crashed, no virus ever downloaded, and no hardware ever failed. But, these things happen. Bots, though by the sound of the word, sound much like a sci-fi drama, are actual real threats in the business and personal world of the internet. Malicious bots can cause a lot of damage to data and files and often steal passwords, obtain financial information, launch DoS attacks, open back doors on an infected computer and other harmful things that are detrimental.


Source Link

Can Facebook polls and quizzes hack my computer and/or files?

Recently, Facebook users across the world are taking part in fun, quirky Facebook games and polls. For the game to compute an answer, it asks various questions like: What’s your favorite color? Where did you grow up? What’s your Mother’s maiden name? Where did you go to high school?

While it seems completely innocent, giving possible hackers answers to personal questions opens the doors for hackers and digital threats to take place. Personal questions are often used as a backup method for signing into different programs and websites. If hackers have that information readily available, you are making it easy for them to take over some of your accounts.

Does it matter who buys my domain name?

Yes. When you purchase a domain for a new or existing website, it is important that a business owner or partner handle the domain information.

Often times, a non-essential employee buys the domain for the company, and when the employee is no longer with the company, the company loses access to the domain login and additional information that is needed to make updates and ensure the website is accurate, functioning, and secure.

When traveling, is it safe to use my phone?

When traveling, it’s important to be wary of public Wi-Fi. In addition, it’s important to use apps that are safe and reliable. Make sure you read all terms and conditions before accepting them.

According to Norton, “You’d never leave your passport laying around your hotel room, giving access to your personal identity. But by using unsecured public Wi-Fi while you travel, you could be exposing data that could make your online accounts vulnerable and put you at risk for identity theft.”

Is my network in my office safe? Do I need an IT company to help set it up?

Depending on your level of security, your business network may not be safe. To increase your safety, be sure to have separate Wi-Fi access for guests, change the default password for the router, use a VPN, use WPA2 encryption, and stay up to date with software updates.

Can’t I just train one of my employees to handle my IT needs?

Let’s face it, Information Technology is evolving constantly. Training and equipping a staff member to handle your IT needs will, in the end, cost you more, and leave you open to possible threats that they just aren’t prepared to handle.

What is my IP?

You can find this information by typing your question into your google search bar.

It will display on top of the search results.

What Do You Mean There Are Laws Involving Data Security?

When you own your own business and transmitting someone’s personal data, there are several laws you should be acquainted with. The laws will vary depending on who or what information you are transmitting. For example, as yourself this, does the information you have consist of data about students, patients, clients, military or government officials? Below we have compiled a small list for you to take a look at, and if any look familiar to you, then you should probably brush up on them. If you don’t, you could risk getting fined, jailed, or even losing your business entirely.

Source Link

Who sets the laws involving Information and Data Security?

The following authorities set and monitor all compliance laws regarding information and data security.

What is the Importance of Managed IT Services?

Managed IT services provide a business with important technical support while allowing them to focus on core business functions. A managed service provider (MSP) monitors your entire IT infrastructure, ensuring security, performance and reliability. They provide proactive support that resolves most issues before they become costly problems, saving time and money in the long run. Additionally, managed IT services can save businesses money by offering discounts on hardware, software and other related costs.

How can I best protect my client's data?

When it comes to protecting your clients' data, you want to make sure you're choosing only the best information security solutions available. Look for a provider that offers a comprehensive suite of security products and services, such as secure cloud storage, secure communication platforms, endpoint protection, and identity and access management. By entrusting your clients’ sensitive data to a top-tier security company, you'll be able to provide a safe and secure environment for your clients.

How do I choose which security software to use?

Choosing the right security software can be a daunting task, as there are many solutions on the market, and it is important to choose one that best fits your needs. Consider factors such as costs, scalability, security features, ease of use and customer service before making a decision. Compare features from multiple providers to find the solution that works best for you.

What is the best computer brand?

There are many great computer brands to choose from when you're looking for a new laptop or desktop such as Apple, Dell, HP, Lenovo and more. Each brand offers their own range of features and pricing options so it's important to do your research before making a purchase. Ultimately, the best computer brand for you depends on your needs and budget. Answer: There are many great computer brands to choose from when you're looking for a new laptop or desktop such as Apple, Dell, HP, Lenovo and more. Each brand offers their own range of features and pricing options so it's important to do your research before making a purchase. Ultimately, the best computer brand for you depends on your needs and budget.

How often should I upgrade my computer system?

While there is no fixed rule on when to upgrade your computer systems, it’s generally recommended that you wait for at least 3-4 years before making any major upgrades. This allows the technology to mature, giving you a better selection of hardware and software components with more advanced features. Every few years, a review of your system might be needed in order to ensure they are running optimally and informing you on when an upgrade would be beneficial.

When should I replace my old computer?

When it comes to when you should upgrade your technology, no hard and fast rule applies. Generally speaking, it’s a good idea to upgrade your systems every two to three years in order to keep up with the latest technology and software developments. Doing so can help maximize efficiency and ensure compatibility with new hardware.

What information are hackers targeting my business for?

When hackers target a business, they are usually after information such as personal and financial data, trade secrets, passwords, login credentials, customer databases and proprietary software. They may also be looking for access to confidential company networks or even opportunities to launch ransomware attacks.

Which program is the safest to download music from?

The safest and most reliable music download sites are those that offer direct downloads from the artist, such as Bandcamp and SoundCloud. Other popular options include Amazon Music, iTunes Store, Spotify, and Apple Music. All of these sites provide safe and secure downloads and have a variety of pricing plans to suit any budget.

How can I make sure I'm safe on social media?

In order to stay safe on social media, it is important to monitor your privacy settings, know who can see what you post, be aware of phishing scams, think twice before posting personal or sensitive information, and use strong passwords. Additionally, keep your anti-virus software up to date, be aware of any suspicious websites or links that appear in your messages or posts. Finally, it's always a good idea to double check with a trusted friend before clicking any strange links.

Does my veterinary clinic need IT Security?

As a veterinarian office, you must comply with HIPAA IT Security regulations. Hospitals and doctor offices are not the only health care providers subject to HIPAA; veterinary clinics are required to meet the same standards of security and privacy as other types of medical facilities in order to protect patient information.

How can I ensure Maximum Data Security in my clinic?

To ensure that your clinic’s data is properly protected, you should take steps to ensure that proper information security practices are in place. This includes, but is not limited to regular data backups, a secure firewall setup, encrypting sensitive data and establishing user access control protocols.