IT worries. How much time do they take out of your day? And how much attention do they take away from the business of doing business? You have better things to do than worry about a bugged ticketing system, backup and disaster recovery, or outdated computer systems. Instead, get the IT support and help you need so your business can thrive.
“IT Support” means many different things to many different business owners. For some, it’s problem-solving when their team can’t break the case. For others, it involves having a support team and help desk technical support at their disposal. And for the rest, it’s complete information technology management, so they never have to think about network performance, data breaches, or data recovery.
Here are some of the IT support services the Absolute Computer Systems team offers—to make all levels of IT support possible:
Want a cost-effective way to manage your business’s IT systems? The best way to accomplish that is to delegate your IT management to Absolute Computer Systems. When you make your IT our job, you’ll never again have to wonder “Will it work?” or “How do I fix it?”
How can technology be best used to help you reach your goals? That’s the big question that IT consulting answers. We’ll get to know your business, your decision-making process, and then we’ll recommend reliable technologies to make it all happen securely and efficiently.
When one or more pieces of hardware aren’t working properly, your business can come to a screeching halt. We’ll diagnose the problem, recover backed-up data, remove viruses, re-establish critical connections, and prescribe a maintenance plan.
What if your in-house IT team could work hand-in-hand with an outside firm whose team has skill sets in areas where yours struggles? So your business can have a rockstar IT team that accomplishes more? That’s co-managed IT, and we’re ready to get to work.
Nothing matters more than our customer satisfaction rating. Because if our clients are happy, then we know our customer service, IT help, and customer support are making a difference.
Very fast service at reasonable prices. Absolute “absolutely” cares about their customers. I have found them to be very helpful to small businesses and home offices. ACS will come in-house to check out a problem first. Then, if needed, they take the computer back to the shop for service with as little downtime for their customer as possible. I have recommended them to friends and family. Absolute Computer Systems is the best!
Darcelle Matus, Office Associate
Keno Collision & Service
Absolute Computer Systems goes above and beyond for the Hope Council on Alcohol & Other Drug Abuse, Inc., helping a small Kenosha nonprofit to operate at full capacity. We get quick service that is high quality at a reasonable cost.
Guida Brown, Director
Hope Council on Alcohol & Other Drug Abuse, Inc.
Absolute Computer Systems is one of the best-kept secrets in Kenosha. The service I received was as professional as it was thorough. I was so impressed with the results I decided to write this review. I usually don’t. It helps that they are local, but I’ve driven to much more distant locations, where I received less satisfactory results and charged much more for it. I cannot express my appreciation enough for their expertise.
Knight Rook
Maybe you don’t know technology (or maybe you don’t want to). Perhaps you don’t have the time to devote to learning new technologies, just to decide they’re not right for your business. In any case, we’ve compiled some commonly asked questions so you can get a better image of how IT help from Absolute Computer Systems would look in your business.
What’s Included in Hardware Monitoring and Support?
Servers, workstations, printers, scanners, fax machines, modems, routers, switches, access points, battery back-ups, telephones, and televisions are all monitored, 24 hours a day, 7 days a week, 365 days a year. If anything goes offline, we’ll know immediately.
Are You Alerted When My Hardware is Reaching Capacity?
If your hard drive is at or above 80% capacity, we have an alert for that. When a processor is working at more than 75% of its capacity, we have another alert for that. And if your RAM (memory) is being overworked, we’ll know about that, too.
With a total of more than 300 alerts in place, we’re notified of problems quickly and can move right to the remedy (usually in the background). It will be business as usual for you. Just another issue resolved before it became a problem.
Can You Monitor My Network’s Speed?
If we detect a slowdown of information between your workstations and servers and/or your internal network to the outside world, you can bet we’ll act immediately. Your business demands respectable internet speeds at all locations, and we think your business is right.
What About My Phone System?
We monitor and tweak, update, and refresh your phone systems (as requested or as needed).
Will You Monitor My Router?
Absolutely. We’ll monitor, update, reconfigure, and test your router to make sure it’s equipped to keep as many bad guys out as possible.
When Do You Update Software and Firmware?
In short, we update when updates are published. The longer story? We’ll ensure that all your hardware’s firmware (the code that tells your hardware how to act) is current and vetted. You can also count on us to make sure all associated software (like that which runs your wireless access points, for example) is up to date.
You can rest assured that all operating-system and third-party software will be patched and/or updated and kept current.
Windows (or applicable) is checked twice a month. Microsoft releases ‘regular updates’ on what is known as patch Tuesday (the second Tuesday of every month), but they will release emergency critical patches at any time. We watch for, vet (always important as they often release a patch that would, if implemented, cause your software to stop working) then download, install, configure as needed, restart, test for operability, and move on to the next computer.
Where LOB (Line of Business) applications and software are concerned, we’ll work with all your software providers to keep their programs up to date, safe, secure, and running correctly. The hardest part is making sure all these programs play nicely with one another.
And those programs you rely on to make other programs work correctly (otherwise known as third-party software, like Adobe Acrobat, Google Chrome, Firefox, .net framework, and utility programs like Glarysoft, CCleaner, etc.)? We’ll check for, download, install, and configure updates and upgrades to all these programs three times every week.
What’s Done During Routine System Maintenance?
To complete routine system maintenance, we:
Your idea of fabulous IT support is unique, and we’re ready to deliver. Let us fill the gaps, supplement where needed, take over one aspect of your IT, or handle all technology from start to finish.
Nothing is “not our job,” and we’re here to help you in ways that make you feel like you’ve chosen the very best IT firm for your business.
So whether it’s help with desk software, anytime tech support for computer users, technical assistance from support specialists for user problems, or help with connecting and support for your IT team, we have the response times and the friendly IT help you’re looking for.
Discover how technology can make your business more efficient, productive, and profitable today.
