1. What are managed IT services?
    • Managed IT services are ( arguably the most cost-efficient) way for businesses and professional offices to outsource the management and maintenance of their IT infrastructure to a third-party provider (Absolute Computer Systems). This can include everything from installing and configuring hardware and software to providing ongoing support and maintenance.
  2. Why are managed IT services essential for business owners in Kenosha, Racine, and Lake counties?
    • Managed IT services can be especially beneficial for businesses and professional offices that appreciate the value of their IT investment and data but may not have the resources or expertise to manage their IT systems effectively. By outsourcing these tasks to Absolute Computer Systems, you, as a business owner and office manager, can focus on running your business and leave the technical details associated with IT Security / Stability and Speed to the experts - us.
  3. What types of services does Absolute Computer Systems offer?
    • We offer a range of services, including - but not strictly limited to the following:
      • Network and server support: This includes installing and configuring servers, managing network infrastructure (routers, switches, workstations, printers, etc.), and providing ongoing support and maintenance for those same components.
      • Cloud services include helping businesses move their data and applications to the cloud and providing ongoing security, stability, support, and maintenance.
      • Cybersecurity: This is a multi-faceted, ever-changing "endless, glamourless, thankless job that's got to be done" (all due respects to Sgt. Joe Friday). A complete 90% of the work involved we (Absolute Computer Systems) take care of silently and continuously in the background - things like router configurations and updates, a full-featured SOC & SIEM, zero trust, and ring-fencing (to name a few), and 10% visible (Multi-factor authentication, ongoing end-user training, etc.)  All of this and more to help businesses (YOU) protect their (YOUR) investments in infrastructure equipment, YOU and YOUR client's / customer's, employees, family, and friends' data (anything stored on your network) from threats like viruses, worms, trojans, bots, malware, untrained end-users and (arguably worst of all) malicious hackers (whether external or internal - yeah, we've seen that too).
      • End-user support: This includes providing remote and in-person (when needed) phenomenal, prompt, courteous, and professional technical support to employees and helping them troubleshoot issues with their computers and other devices (e.g., finding lost icons, recovering accidentally deleted files, and figuring out why that stupid printer will not print - AGAIN).
  1. How can Absolute Computer Systems help businesses and professional offices?
    • We can (and do) help businesses in several ways, including:
      • Improving efficiency: By outsourcing IT tasks to us, you can free up your staff to focus on other tasks and improve overall efficiency.
      • Reducing costs: We can be (and almost invariably are) more cost-effective than maintaining an in-house IT team, especially for small to medium-sized businesses.
      • Enhancing security: We have the expertise and resources to provide a higher level of protection than most small to mid-sized businesses can achieve independently.
      • Providing peace of mind: (This is big) By outsourcing your IT concerns to us, business owners (YOU) can know that YOUR IT systems are in good hands and being proactively monitored and maintained.
  2. How can Absolute Computer Systems help businesses and or professional offices with remote workers?
    • With the rise of remote work, many businesses rely on us to help them manage and support their remote teams. We provide a wide range of services in this area - including:
      • Setting up and configuring stable and secure remote access: We help businesses set up and configure remote access solutions, such as virtual private networks (VPNs), to allow remote workers to access their work systems and data securely.
      • Providing technical support: We provide technical support to remote workers to help them troubleshoot issues with their computers and other devices.
      • Managing cloud services: Many of our clients use cloud-based tools and applications. We help those clients manage and maintain these services to ensure they run smoothly, are stable, and are secure.
      • Ensuring security: We help businesses provide that their remote workers are using protected equipment (Anti-virus etc., on their home PCs) and secure MFA connections to your network - as well as practical training (again, provided by us) to help them follow the best practices all to protect the company data and systems from threats like viruses, malware, and hackers.
    • Why is working with Absolute Computer Systems beneficial for businesses with remote workers?
      We have covered a number of these benefits earlier, but just to put the stem on the apple - so to say:

      • Cost-effectiveness: It can be more cost effective for businesses to outsource IT tasks to us than hiring an in-house IT team.
      • Expertise: we are a team of IT professionals with a wide range of skills and expertise; this can be especially beneficial for businesses with remote workers who may have diverse IT needs.
      • Diverse skill sets: We are one of the very few service providers who service both businesses AND residential clients - making us uniquely qualified to care for both the workstation at the office and the home computer in your spare bedroom
      • Proactive support: We proactively monitor and maintain your IT systems to ensure and assure they are running smoothly to minimize disruptions to remote work significantly.
      • Peace of mind: By outsourcing your IT tasks to us, business (YOU) owners can know that their (YOUR) IT systems are being cared for and managed by experts.
    • Important things to consider when choosing a service provider for your remote workers?
      When choosing an MSP for remote workers, you might do well to ask about the following:

      • The range of services offered: Make sure they offer the services that your business needs, such as remote access solutions, cloud management, and professional, prompt, courteous (as well as understandable) technical support (both remote and in person when needed).
        • We offer all of that and more (Cyber-security, back-up, and disaster recovery for all workstations (both in the office and remote)
      • The reputation of the company you are talking to: Look for a service provider with a good reputation and a track record of satisfied clients.
        • A glance at Facebook / LinkedIn / Google my business, or even Yelp will quickly and readily assure you of our outstanding track record here at Absolute Computer Systems (yep, that's me, bragging about us!).
        • There are several 'I've been working on computers for a long time' type folks out there - check their history, ask other business owners, etc.,
      • Pricing: This can be and often is very tricky (we have found that a few of our ... 'contemporaries'(?) prefer to hide their charges by not explicitly saying what is (and more importantly IS NOT) included in their pricing, then hitting you with unexpected bills every few months because 'replacing mouse batteries was not included in our agreement'- or whatever!)  Compare the pricing of a few different providers to find one that fits both your needs and your budget.
        • At Absolute Computer Systems, we only offer the best possible, most cost-effective, but still complete plan to ensure the Security / Stability and Speed of your on-site and remote workers.
        • There is no difference between the service, protection, and care we provide your on-site / in-office employee and those working remotely - that zero difference also extends to our pricing.
      • Communication and support: This is arguably one of, if not the, most important pieces of any working relationship. You will want to find a responsive provider that provides clear and timely communication at a level you are comfortable with (whether hourly or weekly or 'when the job is done') and support.
        • This is our 'claim to fame.' We repeated and routinely received calls and letters (and online reviews) mentioning our communication, follow-up, follow-through, and completion of requested support.