Absolute Computer Systems offers Remote IT Service and Support with a myriad of excellent benefits for local businesses, including:

  • Time and cost savings: One of the most significant advantages of our remote IT support is the time and cost savings it offers. Very often, instead of us having to physically send a technician to you / on-site to fix problems, our vetted, stable, and secure remote support software allows our technicians to troubleshoot and very commonly fix issues quickly, thoroughly, AND remotely, saving you the business owner or office manager both the financial cost of and time wasted waiting for the technician to travel to you.
  • Quick resolution: I touched on this in the previous point but thought it needed reiterating - With Absolute remote IT support, problems can be diagnosed and resolved quickly and efficiently. Using our (again vetted, stable, and secure (that part is essential) remote support software, our technicians can access your user's workstation, see what is happening in real-time (while talking to the end user to ensure we are fixing what they think is broken) and provide guidance and support accordingly. This significantly speeds up the resolution process and helps get that employee back up and running as soon as possible, minimizing downtime / lost productivity and disruption.
  • Convenience: Our Absolute Remote IT support is convenient for business owners (and your employees) and us. Using our Absolute Remote Support service, you do not have to worry about coordinating on-site visits or waiting for technicians to arrive. Employees can get the technical assistance they need without leaving their workstations. At the same time, we benefit by not having a technician sitting and staring at his ( or her ) windshield ( driving to you ). This results in us being able to help more clients faster - I am pretty sure that is the definition of 'WIN-WIN.'
  • Scalability: Absolute Remote IT support is highly scalable and can be easily adjusted to meet your business needs. As your number of employees or devices increases or decreases, our IT support team can add or subtract instances of our Remote Management software, thereby ensuring that you are not being billed for things you are not using while being more than adequately protected regards the things you are. This can be a huge advantage for businesses experiencing either rapid growth or a temporary (often seasonal) downshift.
  • Improved security: Absolute Remote IT support can significantly improve your overall business security posture. A few of the IT Security benefits associated with allowing technicians to access and remediate problems remotely quickly:
    • Because they are not physically touching anything there at your office, there is less possibility of an accidental data breach.
    • Because they were able to do the work quickly and remotely, our technicians ALWAYS take an extra minute and ensure your OS and third-party software are up to date (a significant percentage of data breaches are the result of just that - outdated operating system and or third party software (Adobe Acrobat / Google Chrome, etc.,).
    • Because they are talking with the end user while effecting repairs, they can answer other questions, discuss suspicious emails, and reiterate the need to NEVER plug in a USB key from anyone / anywhere / EVER ( you know, simple stuff like that ).

Here it is on a bumper sticker: Absolute remote IT support offers a range of benefits for your business, including time and cost savings, quick resolution of problems, convenience, scalability, and improved security.

Call us; we'd be happy to discuss this with you: 262-942-8572