Your small- to medium-sized business depends on your IT systems. And in order to get dependable hardware, software, and more, you’re going to need tireless technical support and other IT support services. We’re confident that we’re the only managed services provider, IT support company, computer support firm, or IT consulting company in the Kenosha, WI, area providing all of that and more.
At Absolute Computer Systems, we provide the service offerings you want and need most, to keep your day-to-day processes running smoothly and your business on the cutting edge. A lot goes into making our comprehensive services possible, but here are the two you’ll take notice of right away:
Every technician and customer service representative at Absolute Computer Systems has one goal in mind—making sure you’re up and running efficiently every day, without interruption.
You can depend on us to keep your business running with a service level agreement that perfectly suits your needs. That’s the big benefit. But what goes into making that possible? Here are a few of the distinct benefits you’ll experience when you work with us:
Our standard response time is one hour or less, guaranteed. Our Emergency Response time is 15 minutes. A live person will answer your call 24 hours a day, 7 days a week, and 365 days a year—or you can enter a service ticket online with our streamlined ticketing system. In addition, we can commonly log in to your PC or server remotely and resolve many issues immediately. You won’t have to wait for a technician to travel to your location.
Absolute Computer Systems has been around since 1995. We’re a respected leader in the community and the industry. Our proudest accomplishment is the large number of long-term clients who put their trust in us year after year.
We hire only seasoned, professional, full-time technicians with a minimum of five (5) years of experience (most commonly much more). We provide our technicians with (and require) continuing industry education and certification to ensure and assure they stay current with the latest technology. We will not be sending out warm bodies to train on your dime!
We want you to be delighted with our services. We will do whatever we can to make you happy. No hassles, no problems.
Our service philosophy is proactive, not reactive. With state-of-the-art network monitoring and managed security service, we oversee your network 24 hours a day, 7 days a week, and 365 days a year to identify issues and address them BEFORE they become problems. We find this approach to management security and other services to be more effective than putting out fires after they’re raging.
Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and on budget.
That means no “geek speak.” You deserve to have your questions answered clearly, concisely, and in plain English. Our technicians will clearly explain what is happening so you can understand.
We’re in business in the Kenosha, WI, area—just like you. We design, evaluate, and justify technology solutions from a thorough understanding of the business benefit for your company. We understand a wide variety of business models and know the importance of cost savings and business continuity.
We know that hiring a managed services provider in the Kenosha, WI, area can feel overwhelming. You have options—but they’re not all equal, and it’s up to you to determine which firm is the best choice.
We recommend asking questions about cloud services, disaster recovery, infrastructure management, hardware and software, managed print service, network management, device networks, remote monitoring and management, and any other information technology topic you’d like to discuss. Make sure the answers you get are easy to understand and specific to your business. That’s what we’ll deliver. We don’t think you should settle for anything less.